Big Panda Tours Privacy Policy
Our Commitment to Your Privacy
Big Panda Tours (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and share personal information you provide to us—whether online through our websites, email, social media, or offline through paper forms or phone calls.
By using our services or interacting with us, you agree to the terms of this Privacy Policy. If you do not provide the personal information we need, we may not be able to offer you certain services or respond to inquiries.
1. Personal Data We Collect
“Personal Data” refers to any information that identifies you as an individual, including:
- Name, address, phone number, and email
- Passport number, driver’s license, or travel documents
- Payment information (e.g., credit/debit card details)
- Travel preferences and itinerary
- Medical or dietary needs
- Device/browser data (IP address, device type, cookies)
2. How We Collect Your Information
Directly from You
We collect data when you:
- Book a tour
- Contact us
- Subscribe to newsletters
- Fill out a form or interact with our staff
Automatically
We may collect information using cookies and tracking technologies. This includes:
- Your IP address and browser type
- Pages visited and time spent on our site
- Location information (if enabled)
From Third Parties
We may receive your information from:
- Travel agents or affiliates
- Social media if you interact with our content
- Public databases or marketing partners
3. How We Use Your Information
We use your information to:
- Process bookings and payments
- Communicate with you about your trip
- Provide customer support
- Offer tailored services and promotions
- Improve our website and tour offerings
- Comply with legal obligations
4. How We Share Your Information
We may share your data with:
- Travel partners (airlines, hotels, local guides)
- Payment processors
- IT and customer service providers
- Legal and government authorities (as required)
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement reasonable technical and administrative safeguards to protect your personal data from unauthorized access, disclosure, or misuse.
6. Your Rights and Choices
Email Marketing
You can unsubscribe from our marketing emails at any time using the “unsubscribe” link included in each message.
Cookies
You may disable cookies in your browser settings, but some website features may not function properly as a result.
7. Children Under 13
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors without parental consent. If you believe we have collected data from a child, please contact us so we can remove it.
8. California Residents
If you are a California resident, you have the right to:
- Request access to the personal data we’ve collected
- Request deletion of your personal data
- Opt-out of certain data sharing
To make a request, email us at contact@bigpandatours.com with “California Privacy Request” in the subject line. We may require verification of your identity.
9. Updates to This Policy
This Privacy Policy may be updated periodically. Material changes will be posted on our website with an updated effective date. Please check back regularly.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
Big Panda Tours: contact@bigpandatours.com
Phone: +1 3853130077
Address: 7533 S Center View STE R, West Jordan, UT, 84084